Provide supporting information for dispute

POST

/v1/customer/disputes/{dispute_id}/provide-supporting-info

Provides supporting information for a dispute, by ID. A merchant or buyer can make this request for disputes if they find the provide-supporting-info link in the HATEOAS links in the list disputes response. The party can provide the supporting information to PayPal to defend themselves only when the dispute_life_cycle_stage is CHARGEBACK, PRE_ARBITRATION, or ARBITRATION. They can provide a note that describes their part with details or upload any supporting documents to support their side. The following rules apply to document file types and sizes:

The party can upload up to 50 MB of files for a case.
Individual files must be smaller than 10 MB.
The supported file formats are JPG, GIF, PNG, and PDF.

To make this request, specify the dispute ID in the URI and specify the notes in the JSON request body. This method differs from the provide evidence method which supports only multipart request, where PayPal asks the concerned party for evidence.

请求参数

Authorization

在 Header 添加参数

Authorization

，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password

示例：

Authorization: Basic *****************

Path 参数

Body 参数application/json

示例

{}

请求示例代码

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location -g --request POST 'https://api-m.sandbox.paypal.com/v1/customer/disputes/{{dispute_id}}/provide-supporting-info' \
--header 'Authorization: Basic <encoded-value>' \
--header 'Content-Type: application/json' \
--data-raw '{}'

返回响应

🟢200200 - Provide Supporting Information

application/json

Body

示例

{
    "links": [
        {
            "href": "https://api-m.sandbox.paypal.com/v1/customer/disputes/PP-R-EYZ-10065656",
            "rel": "detail",
            "method": "GET"
        }
    ]
}

🟠400400 Bad Request - Missing Or Invalid Request Body

🟠401401 Unauthorized - Invalid Token

修改于 2023-08-16 07:18:59

Acknowledge returned item

Escalate dispute to claim